ek999's Privacy Policy

1. Introduction & Purpose

ek999 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how ek999 collects your personal information, how that information is used and disclosed, and what steps are taken to protect your information.

By using this website or platform, you are considered to have accepted the terms of this Policy. You are requested not to use our services before reading this Policy. If you disagree with any term, please contact us.

This Policy applies only to domains and services owned by ek999. ek999 is not responsible for third-party websites or services.

2. Information We Collect

ek999 collects information in various ways and for various reasons. The different categories of information are listed below:

2.1 Registration & Account Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification);
• Email address and mobile number;
• Password (stored in encrypted form);
• Preferred language and currency.

2.2 Identity Verification Information

We verify identity in certain cases for responsible gaming and secure transactions. This may include:

• National ID (NID) number or passport details;
• Proof of address.

2.3 Financial Information

During deposits and withdrawals, we collect information related to payment methods, such as details for bKash, Nagad, Rocket, Upay, or bank transfer accounts. We never store full bank card numbers or passwords.

2.4 Technical & Usage Information

Certain technical information may be collected automatically while using our platform, such as:

• IP address and device type;
• Browser type and version;
• Page visits, time spent, and navigation patterns;
• Cookie and session data.

3. Purpose of Using Information

ek999 uses collected information for the following purposes:

• Account management: To create, verify, and maintain accounts;
• Transaction processing: To securely complete deposit and withdrawal requests;
• Customer support: To resolve your questions and complaints;
• Security & fraud prevention: To detect and prevent unauthorized access and fraudulent activity;
• Responsible gaming: To monitor user gaming behavior and prevent problematic use;
• Platform improvement: To enhance service quality and resolve technical issues;
• Legal compliance: To comply with applicable laws and regulations.

We never sell your information to third parties for marketing purposes. Your permission will be sought before ek999 sends its own promotional messages, and you can opt out at any time.

4. Information Sharing & Disclosure

ek999 generally does not share your personal information with third parties. However, information may be disclosed in the following specific circumstances:

4.1 Service Providers

Minimum necessary information may be shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and associated banks), IT infrastructure, and security verification. These providers are bound by agreement with us and may only use the information for specified purposes.

4.2 Legal Obligations

Information may be disclosed in response to court orders or lawful requests from government or regulatory authorities. Such disclosure is part of our legal responsibility.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, users will be notified in advance and given the opportunity to accept the new policy.

5. Data Security Measures

ek999 adopts modern technical and organizational measures to keep your information secure:

• SSL encryption: Our entire platform is secured with SSL/TLS technology, ensuring all data between your browser and our servers remains encrypted;
• Password hashing: Your password is never stored directly — industry-standard hashing algorithms are used;
• Access control: Only authorized staff can access your information for specific, necessary purposes;
• Regular security reviews: Our systems undergo regular security audits;
• Data minimization: Only the information that is necessary is collected and stored.

However, no internet-based system is 100% secure. Should a security breach occur, we will promptly notify affected users and take the necessary steps.

6. Cookie Policy

The ek999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled;
• Functional cookies: Help remember your preferences and settings;
• Analytics cookies: Used to monitor platform usage and improve the service.

6.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working.

7. Data Retention Period

ek999 retains your information only for as long as necessary. Generally:

• Information is fully retained while the account is active;
• Even after account closure, certain information may be retained for a specified period due to legal and regulatory obligations;
• Transaction-related information is retained in accordance with financial regulations;
• Once no longer needed, information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you;
• Right to rectification: You may request correction if any of your information is inaccurate;
• Right to erasure: In certain circumstances, you may request that your information be deleted;
• Right to object to processing: In some cases, you may object to the use of your information;
• Right to data portability: You may request your information in a commonly used format.

To exercise these rights, contact our support team. We will endeavor to respond as promptly as possible in all cases. However, some information may not be deletable due to legal obligations.

9. Privacy of Minors

ek999's services are for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory at the time of account registration.

If any minor's information is found to be in our system and this is brought to our attention, we will immediately close that account and delete the related information.

10. Third-Party Links & Services

The ek999 platform integrates third-party services such as payment gateways and game providers, including games from providers like Pragmatic Play, Evolution Gaming, JILI, and Spribe. These third parties have their own privacy policies, and their policies apply when using their services.

We are not responsible for the privacy practices of these third parties. However, we only work with trusted and recognized service providers.

11. International Data Transfers

Our servers or service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, regardless of where the information is processed, the standards of this Policy are maintained and the necessary agreements and security measures for data protection remain in effect.

12. Policy Changes

ek999 reserves the right to modify or update this Privacy Policy as needed. If significant changes are made, we will post a notice on the website or notify registered users by email. Continued use of the platform after any changes means you accept the updated policy.

The date of the most recent update will be noted at the top of the Policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact our support team:

• Live Chat: 24/7 — support available in Bengali and English;
• Email: [email protected]

We will give your request proper consideration and endeavor to respond within the applicable timeframe.